Management for support staff

How to support effectively your manager
and team members !


Collective intelligence and Management training programmes help your employees to understand what managing people implies, what are the key competences required to manage yourself and then manage others.
The role of the management has evolved during the last decade due to the digital revolution and social media emergence.
Team members want to contribute and present their ideas and share with their colleagues.

  Basic Level

administrative-professionals-luxembourg

A personal assistant is partenring with his/her manager… they form already a small team … as such assitants, secretaries and more generaly speaking all adminsitrative professionals should manage many aspects of their role. Become the « support » that your manager is looking for !


Objectives

  • Create win-win solutions that leave everyone feeling positive
  • Become a strategic partner to your manager
  • Understand different team player styles for more effective collaboration

Programme outline

  • Dealing with change
    • Change and resistance-people dimension
    • Being more productive and empower yourself
  • Team management
    • Developing your team skills
    • Techniques for dealing with difficult people
  • Planning and Managing your Workday
    • Management principles
    • Time management: your time profile
    • Work/life balance
  • Personal action plan
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Administrative professionals, including executive secretaries, administrative assistants, secretaries or other members of the administrative support staff who are striving to refine their management skills in order to enhance their careers and add to their organization’s effectiveness.

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To know the next available date and register, contact us with the training ref (GMAD01) and the location.

earth-link-luxembourg

This training takes place in our office in Luxembourg and Dakar-Senegal.

business-writing-luxembourg

You are writing all day long emails, reports, minutes etc… and you are the « vitrine » and « face » of your manager… Your writing reflects your and his professionalism! Become more confident and reinforce the trust in you of the entire department !


Objectives

  • This seminar will give you the skills you need to write and edit all types of documents… and obtain the confidence of your manager and team members.

Programme outline

  • Organize and write memos, minutes and procedures
  • Using appropriate style and tone to different audiences
  • Learn the rules of effective email writing (don’t and do’s)
  • Become a real writing support to your manager
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Administrative assistants, support personnel, office managers and executive secretaries/assistants interested in improving their business writing skills.

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To know the next available date and register, contact us with the training ref (GM02) and the location.

earth-link-luxembourg

This training takes place in our office in Luxembourg and Dakar-Senegal.

telephone-techniques-luxembourg

The first contact with an organisation happen at 90% over the phone ! You are « the first entry point « : as such you represent your organisation! Learn how to express yourself with professionalism over the phone and don’t let your voice and ton betraye you….


Objectives

This workshop will help you acquire professional telephone techniques in order to be the “voice” of your company. At the end of this programme you will be able to project a positive image and handle conversations in a professional manner.

Programme outline

  • Introduction to telephone techniques
  • Handling the caller : listening skills
  • Answering the phone with professionalism
  • Managing time
  • Handling difficult conversations and dealing with complaints
  • Personal action plan
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Any receptionist wishing to acquire and/or improve his/her telephone techniques and project a professional image of the company.

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To know the next available date and register, contact us with the training ref (GMAD03) and the location.

earth-link-luxembourg

This training takes place in our office in Luxembourg and Dakar-Senegal.

  Intermediate Level

communication-link-luxembourg

In your role, contact with people is key, you are the interface and sometimes you have to handle the mood of the person talking to you…which request a bit of psychology to avoid inflame the situatop… your only « weapon » is Communication !


Objectives

This programme will help you either avoiding or managing conflict with difficult people. By understanding the communication styles you will be able to respond positively and communicate more effectively with all types of personalities. It will help you reduce your level of stress !

Programme outline

  • Understanding difficult behaviours
  • Discovering your own communication style
  • To be able to handle various types of difficult people and situations
  • Practising listening and questioning techniques to become a better communicator
  • Going for cooperation and agreement
group-coordination-link

Any administrative professionals, assistants and coordinators, office managers, executive secretaries and other office support staff.

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To know the next available date and register, contact us with the training ref ( GMAD04) and the location.

earth-link-luxembourg

This training takes place in our office in Luxembourg and Dakar-Senegal.

office-management-luxembourg

Office management require to have a good understand of the role and responsibilities attached to it … demonstrating good people skills, listening skills to create a good working environment is among other skills key !


Objectives

  • To get more confidence to manage effectively your office and its teams
  • To learn how to manage better your colleagues
  • How to delegate and motivate people

Programme outline

  • Define your Role and Responsibilities
  • Getting the Most from the Role and Your Team
  • Time and Workload Management
  • Introduction to project management
  • Installing an atmosphere of trust by effective communication
  • Handling Problems Effectively
  • Personal Action plan
group-coordination-link

For new office managers, supervisors and  professionals, who manage people and processes, and are looking for improvement of  their managerial skills.

calendar-coordination-link

To know the next available date and register, contact us with the training ref (GMAD05)  and the location.

earth-link-luxembourg

This training takes place in our office in Luxembourg and Dakar-Senegal.
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