COM – Communication skills

Communication is the key for your people…
How to improve your communication techniques !


Collective intelligence and Management training programmes help your employees to understand what managing people implies, what are the key competences required to manage yourself and then manage others.
The role of the management has evolved during the last decade due to the digital revolution and social media emergence.
Team members want to contribute and present their ideas and share with their colleagues

  Basic Level

Communication-principles-luxembourg

The KEY to be successful…. communication ! in almost all situations we need to communicate and we create reactions and impacts… Acquire the basics to be able to project a good image and leave a positive impression..


Objectives

  • Communicate efficiently with clients, direct reports, colleagues,
  • Respond in a professional manner, even when you’re out of your comfort zone
  • Strengthen your communication effectiveness with active listening
  • Improve your image through the increased self-awareness

Programme outline

  • A matter of perception or how trust, reliability and credibility Influence others
  • Communication Style Differences: discover your style
  • Effective Communication Skills
  • Listening for Effective Communication
  • Communication Action Plan
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Any staff member, manager who want to improve his communication skills.

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To know the next available date and register, contact us with the training ref (COM01) and the location.

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This training takes place in our office in  Luxembourg and Dakar-Senegal.

presentation-skills-luxembourg

How successful are you to capture your senior manager’s attention when presenting ?  It is always a challenge…There tips and techniques that are powerful and will make you impactful and impressive….


Objectives

  • Teach you how to make powerful business presentations in order to win support, persuade, and sell your products or ideas
  • Provide the maximum opportunity for the development of techniques and proficiency in all areas of verbal communication and presentation
  • Enhance your professional image
  • Give you the basic tools to guarantee continued improvement in your presentation technique, including handling questions and answer

Programme outline

  • Introduction
  • Personal style and behaviour
  • Communicating in depth
  • Personal action plan
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This programme is for all executives, line positions who have to make effective and convincing presentations to a variety of audiences, including boards of directors, customers and company personnel.

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To know the next available date and register, contact us with the training ref (COM02) and the location.

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This training takes place in our office in  Luxembourg  and Dakar-Senegal.

professional-writing-luxembourg

Your writing is projecting to your readers an image that will influence them until you’ll meet with them…Nowadays in business things have to go fast, be precise and synthetic… diffuclt to free up time to read a report of 21 pages…. Make your writing concise and to the point !

Objectives

  • Write successful proposals, reports, executive summaries, letters and emails
  • Quickly organize ideas and information into a well written document
  • Enhance your writing style by using language more effectively
  • Sell your ideas more successfully and with more impact in

Programme outline

  • Writing strategies
  • Focusing on your reader
  • Shaping your report
  • A question of style
  • Write to convince
  • Refining your writing
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Any manager and staff member who want to communicate their ideas in writing more efficiently and professionally.

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To know the next available date and register, contact us with the training ref ( COM03) and the location

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This training takes place in our office in Luxembourg and in Dakar-Senegal

  Intermediate Level

interpersonal-effectiveness-luxembourg

Know yourself and develop your strenghs… interpersonnal skills help you being well perceived and acting in a faire way to people. It starts from you firts and will impact positively your team and therefore the entire organisation .


Objectives

  • Focus on what is most important to you and your organisation
  • Make choices about what to do more of and what to do less of in your personal and professional life
  • Receive intensive feedback – both tough and supportive –
  • Hear specific feedback about your usual behaviour and typical leadership style

Programme outline

  • Self-awareness
  • Listening skills and personal openness
  • Communicating and handling emotional stress
  • Assertiveness
  • Motivation and selling your ideas
  • Facing a crisis
  • Giving and receiving feedback
  • Life and priority management
  • Managing conflict.
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Managers and staff members who needs to discover themselves and want to develop effectiveness in their relationship at work.

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To know the next available date and register, contact us with the training ref ( COM04) and the location.

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This training takes place in our office in  Luxembourg and Dakar-Senegal.

influencing-skills-luxembourg

Can your employees influence, persuade and collaborate effectively ? 


Objectives

  • Establish or regain credibility so you can begin to influence people
  • Understand the person you’re trying to influence—and persuade through give-and-take
  • Create a collaborative work environment for faster, better results
  • Successfully sell your ideas and implement change
  • Achieve trust and give-and-take relationships up, down and across the organization
  • Identify various negotiating techniques that promote win-win outcomes

Programme outline

  • Personal Power
  • Reciprocity and Relationships: The First Step in the Influence Process
  • Personal Preference
  • Persuasion
  • Conflict avoidance
  • Win-Win Negotiation
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Any manager or staff member who needs to sell ideas internally and to convince another person to buy into an idea or follow up on a request

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To know the next available date and register, contact us with the training ref (COM05) and the location.

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This training takes place in our office in Luxembourg and Dakar-Senegal.

  Senior Level

conflit-resolution-luxembourg

The roots of conflicting situations are often grounded in behavioural misunderstanding… it’s about people openness , communication and listening attitudes… This can be handled provided you analyse the different factors affecting the situation so that you use th ebest approach to solve it…


Objectives

  • Gain a new understanding of conflict
  • Improve your listening and communication skills
  • Practice effective methods of intervention and conflict management

Programme outline

  • Developing Conflict Awareness
  • Addressing Conflict
  • Different Approaches to Conflict Management
  • Conflict Management Strategies
  • Trust in Minimizing Conflict
  • Dealing with Difficult Behaviours
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Staff members and managers who want to better understand how conflict arises, understand their own emotions and behaviours when addressing conflict and find productive ways to manage conflict.

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To know the next available date and register, contact us with the training ref (COM06) and the location.

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This training takes place in our office in Luxembourg and Dakar-Senegal.

negotiation-principles-luxembourg

Do your people negotiate the best possible terms for your group or company ?


Objectives

  • To learn the negotiation process and how to manage each of its different phases
  • To obtain detailed knowledge of proven negotiating techniques and how they can be applied in different situations (including cross-culturally)
  • To learn how to apply the methods of principled, win-win negotiation
  • To learn how to get the best possible deal/outcome available while maintaining and improving the Relationship

Programme outline

  • The nature of negotiation
  • Exercises in negotiation
  • Communicating to influence
  • Negotiating styles
  • The process of negotiation
  • Application of concepts and techniques
  • Action planning
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For managers for whom the success of their organisation depends on their negotiation expertise. All directors, specialists, buyers, project staff, sales managers, HR managers.

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To know the next available date and register, contact us with the training ref (COM07) and the location.

earth-link-luxembourg

This training takes place in our office in Luxembourg and Dakar-Senegal.

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